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purplecthulhu at 10:48pm on 24/06/2002
purplecthulhu at 10:48pm on 24/06/2002I gaze out from my balcony as a brown moon rises behind the skyscrapers of Canary Wharf, my newly assembled bookcases completed.
I got these from Ikea last week. With a weekend away, its taken me until now to get them finished, but now they're done. 4 bookcases and a CD rack, with shelves set to cope with DVDs and videos as well. Should keep me sorted out for some time!
But it didn't seem like I would get them at one point.
You probably know how Ikea works. You stack everything on a trolley and then go to the checkouts to buy it. If, like me, you don't have a car, you then have to go to the home delivery section to sort this out. So I go over there with my trolley full of bookcases.
"Where do you live - what postcode", I'm asked, once they finish sorting through a pile of paperwork. I give them my postcode. "Saturday" I'm told.
"Can you do another day - Saturday doesn't work for me", I ask.
"No. Saturday is when we deliver there."
"So I have to return all this stuff?"
"Returns is over there."
By this point I am angry, frustrated, and truly boggled at this stupid system. "Can I speak toy your supervisor?"
She comes over, and I try to control myself. I explain the problem, through clenched teeth. She suggests a taxi. I have visions of squeezing the bookcases into a London black cab, complete with the huge fare. This doesn't work for me. Then she indicates a swarthy, middle eastern gentleman I'd taken as a customer by the delivery section. "No, with this man," she says with what I think is a Scandinavian accent. "Same price as us, but you can go now."
I'm a little surprised at this, and don't entirely trust the man, but it looks like the only option. We head to the taxi, and I offer a somewhat abashed "Thank you" to the supervisor. We get a van loaded up, and I get a nice drive back home, and help with the boxes into my flat. I give him a significant tip, as he wasn't expecting the 12th floor.
So it all went well, despite my paranoia. If the home delivery minion was a bit more helpful, we could've avoided a lot of stress and unpleasantness.
The one question I have is how has Ikea's own delivery service survived with this competition?
I got these from Ikea last week. With a weekend away, its taken me until now to get them finished, but now they're done. 4 bookcases and a CD rack, with shelves set to cope with DVDs and videos as well. Should keep me sorted out for some time!
But it didn't seem like I would get them at one point.
You probably know how Ikea works. You stack everything on a trolley and then go to the checkouts to buy it. If, like me, you don't have a car, you then have to go to the home delivery section to sort this out. So I go over there with my trolley full of bookcases.
"Where do you live - what postcode", I'm asked, once they finish sorting through a pile of paperwork. I give them my postcode. "Saturday" I'm told.
"Can you do another day - Saturday doesn't work for me", I ask.
"No. Saturday is when we deliver there."
"So I have to return all this stuff?"
"Returns is over there."
By this point I am angry, frustrated, and truly boggled at this stupid system. "Can I speak toy your supervisor?"
She comes over, and I try to control myself. I explain the problem, through clenched teeth. She suggests a taxi. I have visions of squeezing the bookcases into a London black cab, complete with the huge fare. This doesn't work for me. Then she indicates a swarthy, middle eastern gentleman I'd taken as a customer by the delivery section. "No, with this man," she says with what I think is a Scandinavian accent. "Same price as us, but you can go now."
I'm a little surprised at this, and don't entirely trust the man, but it looks like the only option. We head to the taxi, and I offer a somewhat abashed "Thank you" to the supervisor. We get a van loaded up, and I get a nice drive back home, and help with the boxes into my flat. I give him a significant tip, as he wasn't expecting the 12th floor.
So it all went well, despite my paranoia. If the home delivery minion was a bit more helpful, we could've avoided a lot of stress and unpleasantness.
The one question I have is how has Ikea's own delivery service survived with this competition?
accomplished
(no subject)
I think the answer is pretty clear -- they don't tell you about the other option until you ask to speak to the supervisor.
Congratulations on not letting the assholes win.
-J
(no subject)
pjt
(no subject)
I think mine involved a wardrobe that came in three boxes. Two were indeed available at the Wembley Ikea (where we were) but it turned out that for the third we'd have to go off to the one on the other side of London.
By all accounts this is getting off lightly.
MC
(no subject)
Last time I went to Ikea I had to ask for something they keep in their back store. When I got it home and unpacked it was clear that it weasn't what I'd asked for. I wanted a chest of drawers, but had got the wardrobe in the same style. No wonder it was so heavy! So I called them up and got them to collect the wrong one and deliver the right one.
I don't see why they got you to drive 1/2 way round London to sort out their mistake. They should've delivered it!
Actually, when there's a problem and they have to correct it, their delivery/pick-up service works quite well. If only they did this for everything, and allowed internet ordering!